Refund Policy
Website: https://powmcp.com
Company: Frostwave Labs Inc.
Contact: support@powmcp.com
Address: 2967 Dundas St. W. #992, Toronto, ON M6P 1Z2
Jurisdiction: Ontario, Canada
Effective date: 2026-10-13
Paid checkout is available under this policy.
Subscription renewal and cancellation
At the end of the trial, the selected subscription will renew for the monthly price shown at checkout unless canceled first. Paid subscriptions then renew monthly until canceled. A plan change uses a new hosted confirmation that shows the price and effective timing before it is submitted. You may request cancellation at any time through the customer portal or by emailing support@powmcp.com. Cancellation stops the next renewal and access continues through the end of the current paid period.
Request packs
Request packs are one-time purchases of 200 app requests for USD $10 or 600 app requests for USD $25 and do not renew. Purchased requests have no cash value, are not transferable, remain available until used, and are consumed only after the included plan allowance.
Refund eligibility and requests
The 14-day request window and request for a reason below describe our voluntary refund process only. They do not limit statutory cancellation, withdrawal, or remedies for a defective or misdescribed service, which may remain available beyond that window. Where a statutory withdrawal right applies, you may exercise it without giving a reason during the applicable period; for a service contract, that period normally begins when the contract is concluded, not on every renewal charge. Use Withdraw from contract here on the account page: enter your name and contract reference, review the statement and account receipt email, and select Confirm withdrawal. We automatically acknowledge the statement by email, including its content and receipt time. This function covers plans and one-time request packs and is separate from renewal cancellation. If it is unavailable, contact support@powmcp.com or use the route in Dodo Payments' buyer terms for your transaction. The statutory right, refund deadline, and any lawful charge for service already provided follow the law applicable to that transaction. To request a refund under our voluntary process, email support@powmcp.com within 14 calendar days of the charge with the account email, transaction or invoice reference, and reason. Refunds are available for duplicate charges, non-delivery, a material service defect or material difference from the description, and whenever required by applicable law. Used request packs, consumed subscription periods, misuse, and change-of-mind requests are not automatically refundable where the law permits.
Approved refunds and legal rights
We will review the request and coordinate any approved full or partial refund with Dodo Payments, our non-exclusive reseller and Merchant of Record. Approved refunds return to the original payment method; bank processing time may vary. Dodo Payments' buyer terms shown at checkout also apply, and mandatory consumer rights always prevail.